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Please use this identifier to cite or link to this item:
https://hdl.handle.net/20.500.11839/8434| Title: | Plan de mejoramiento en el proceso de logística inversa en gestión de devoluciones para la compañía Ransa Colombia- Colfrigos |
| Other Titles: | Improvement plan in the reverse logistics process in returns management for the Ransa Colombia-Colfrigos company |
| Authors: | Melo Montenegro, Elisa Carolina |
| Thesis advisor: | Suárez Serrano, Mónica Yinette |
| License type: | Atribución – No comercial – Sin Derivar |
| Keywords: | Estandarización;Logística inversa;Ventaja competitiva;Standardization;Reverse logistics;Competitive advantage;Tesis y disertaciones académicas |
| Issue Date: | 3-Nov-2020 |
| Publisher: | Fundación Universidad de América |
| Resumen: | Este trabajo consiste en la elaboración de un plan de mejoramiento al proceso de Logística inversa en gestión de devoluciones para la compañía Ransa Colombia- Colfrigos con el objetivo de estandarizar Procesos y procedimientos a nivel nacional sobre la gestión de devoluciones, en aras de reducir costos en transporte, cobros de clientes (siniestralidad) y generar ventaja competitiva que incrementen la eficacia y por ende la rentabilidad. |
| Abstract: | This work consists of the elaboration of an improvement plan to the reverse logistics process in return management for the company Ransa Colombia- Colfrigos with the aim of standardizing Processes and procedures at the national level on the management of returns, in order to reduce transport costs, customer collections (sinisterity) and generate competitive advantage that increase efficiency and therefore profitability. |
| URI: | https://hdl.handle.net/20.500.11839/8434 |
| Citation: | APA 7th - Melo Montenegro, E. C. (2020) Plan de mejoramiento en el proceso de logística inversa en gestión de devoluciones para la compañía Ransa Colombia- Colfrigos. [Trabajo de grado, Fundación Universidad de América] Repositorio Institucional Lumieres. https://hdl.handle.net/20.500.11839/8434 |
| Appears in Collections: | Tesis - Maestría en Administración - MBA |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 384936-2020-III-MBA.pdf | 2.68 MB | Adobe PDF | View/Open | |
| CARTA DE CESIÓN DE DERECHOS Y AUTORIZACIÓN PARA PUBLICACIÓN.pdf Access Restricted | 797.88 kB | Adobe PDF | View/Open Request a copy |
