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Please use this identifier to cite or link to this item:
https://hdl.handle.net/20.500.11839/9552
Title: | Modelo integral de recepción y atención de solicitudes académico - administrativas para los estudiantes de la facultad de psicología de la Universidad Católica de Colombia |
Other Titles: | Integral model of reception and attention of academic-administrative requests for students of the psychology faculty of the Catholic University of Colombia |
Authors: | Abril Avellaneda, Milena Carolina Hernández Ochoa, Julián David |
metadata.dc.contributor.advisordocentenoinv: | Corredor Beltrán, Javier |
License type: | Atribución| |
Keywords: | Alta calidad;Evaluación del servicio;Sistematización de procesos;High quality;Service evaluation;Systematization of processes;Tesis y disertaciones académicas |
Issue Date: | 12-Feb-2024 |
Publisher: | Fundación Universidad de América |
Resumen: | Este trabajo de grado tiene como objetivo principal proponer un modelo integral para la gestión de solicitudes académico - administrativas de los estudiantes en la Universidad Católica de Colombia, enlazando los procesos académicos a lo largo de su trayectoria universitaria. Este modelo aspira a ofrecer un enfoque completo y eficaz para atender las peticiones y necesidades de los estudiantes, mejorando así su experiencia educativa. La investigación se inicia definiendo los elementos fundamentales: planteamiento del problema, pregunta de investigación, justificación y objetivos generales y específicos. Además, se desarrolla un marco teórico que sustenta conceptualmente el estudio, junto con un marco metodológico que explica los métodos y procedimientos utilizados en la investigación. |
Abstract: | The main objective of this degree work is to propose a comprehensive model for the management of academic-administrative requests from students at the Catholic University of Colombia, linking academic processes throughout their university career. This model aims to offer a complete and effective approach to meet the requests and needs of students, thus improving their educational experience. The research begins by defining the fundamental elements: problem statement, research question, justification and general and specific objectives. In addition, a theoretical framework is developed that conceptually supports the study, along with a methodological framework that explains the methods and procedures used in the research. |
URI: | https://hdl.handle.net/20.500.11839/9552 |
Citation: | APA 7th - Abril Avellaneda, M. C. y Hernández Ochoa, J. D. (2024) Modelo integral de recepción y atención de solicitudes académico - administrativas para los estudiantes de la facultad de psicología de la Universidad Católica de Colombia. [Tesis de maestría, Fundación Universidad de América] Repositorio Institucional Lumieres. https://hdl.handle.net/20.500.11839/9552 |
metadata.dc.publisher.program: | Finanzas |
Appears in Collections: | Tesis - Maestría en Administración - MBA |
Files in This Item:
File | Description | Size | Format | |
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568977-2024-I-MBA.pdf Access Restricted | 2.3 MB | Adobe PDF | View/Open Request a copy | |
AUTORIZACIÓN PARA PUBLICACIÓN ACCESO CERRADO.pdf Access Restricted | 93.33 kB | Adobe PDF | View/Open Request a copy |